Frequently asked questions
Getting started
What is Awakee?
Awakee is a routine planner and habit tracker for iPhone, iPad, and Apple Watch. It combines guided step-by-step routine timers, flexible habit tracking, reminders, streaks, widgets, and progress insights.
How do routines and habits differ?
A routine is an ordered plan that can guide you through several timed steps. A habit is one repeatable action with its own schedule and goal. You can use either independently or combine them into one daily system.
Can I use Awakee for evening, gym, or study routines?
Yes. Although Awakee is designed around a calmer morning, you can create routines for evenings, workouts, study sessions, or any sequence you want to repeat.
Does the routine timer work in the background?
Yes. Awakee can continue a timer while you use another app and notify you when it is time for the next step. Supported devices can also show timer progress through Live Activities and Dynamic Island.
Reminders, widgets, and sync
Why are my reminders not appearing?
Open iOS Settings → Notifications → Awakee and make sure notifications are allowed. If you use a Focus mode, allow Awakee in that Focus. Then confirm the relevant reminder is enabled inside Awakee.
How do I add an Awakee widget?
Touch and hold the Home Screen, choose Edit or the add button, search for “Awakee,” select a widget, and add it. For Lock Screen widgets, touch and hold the Lock Screen, choose Customize, and tap the widget area.
Why are my routines not syncing between devices?
Make sure both devices use the same Apple Account and that iCloud is enabled for Awakee under Settings → your name → iCloud. Keep Awakee open briefly after making a change so iCloud has time to synchronize it.
Premium and subscriptions
Is Awakee free?
Awakee is free to download and includes a free tier. Premium unlocks additional routines, habits, and premium features. Current prices and trial eligibility appear in the app before you confirm a purchase.
How do I manage or cancel my subscription?
Open iOS Settings → your name → Subscriptions → Awakee. Cancelling stops the next renewal, and Premium remains active until the end of the paid period. Apple handles billing and refunds through reportaproblem.apple.com.
I purchased Premium, but it is still locked. What should I do?
Open Awakee’s subscription screen and choose Restore Purchases. Confirm that the device is signed into the Apple Account used for the purchase. If access still does not return, contact us and include your app and iOS versions.
Privacy and support
Where is my Awakee data stored?
Your routines and habits are stored on your device and in your private iCloud account when sync is enabled. Read the privacy policy for more detail.
How can I report a bug or suggest an idea?
Touch and hold the Awakee icon on your Home Screen and choose “Bugs or issues?” or “Share an idea.” You can also email awakeeapp@gmail.com. Helpful bug reports include what happened, what you expected, and the steps that reproduce it.
Visit Awakee Support or email awakeeapp@gmail.com.